We understand computers can be confusing and frustrating. Trust me, we want to throw ours out the door almost daily. Below is a few steps that will hopefully help you to navigate the bidding process.
As always, please don't be shy. Ask any questions you may have.
Step 1. Make sure you are using a qualified browser. The browser is the door that connects your computer or device to the world wide web.
- We have found that using Internet Explorer (see the icon below) is NOT the optimal browser. This browser is prone to viruses and will not allow you to access certain parts of the bidding experience.
- Google Chrome, Firefox, and Safari (see the icons below) are excellent choices for a browser. Our system has been optimized to function on all three of these.
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Step 2. Find the auction action
The mobile experience may differ slightly from the desktop or PC experience. In either case, click on the "View Catalog and Bid" link to enter the auction
You also have the option to view the auction in a slightly different format. The following option will only work on a PC, not on a mobile device (phone)
In this format, you can jump to any auction using the drop-down menu in the bottom right corner
Step 3. Sign-In or Register to bid
If you already have account, simply click the large Sign-In button shown below
Enter your email address, your password, and click the "Sign-In" button
If you get an error message, you may have to update your password. Click the link shown below
If your email address is not recognized, or if you do not have an account, click the "Sign Up" link shown below
Step 4. Understanding the item listing
The current bid amount is displayed below the "Bid" button
The next required bid is shown on the "Bid" button. Click this button twice to bid the next required bid amount. The number in this box indicates the next bid amount
The "Max Bid" button allows you to add or change your Max bid. This allows the system to bid on your behalf up to a specified amount
The time remaining is displayed in the bottom left corner of each item
Step 5. Your Item List
You have the opportunity to create your own item list. Any item you have bid on will automatically slide to this list
You can also select an item by clicking on the star next to the "Max Bid" button
Access "Your Items" by clicking on the tab shown below
Step 6. Returning to the item list and exiting the auction
To return to the item list from the single item view or from the "Your Items" list click the small arrow in the top left
To Exit this auction click the "X" in the top right
Step 7. Additional Features and Tools
See more photos for any item by clicking on the photo in the list view. This will open the item and give you the option to scroll through pictures by clicking the arrow.
Group Closings are identified by the group name in the top right corner. Items in a group will not close until all items in that group close. If one is extended, they all will extend.
The white button indicates you are the current high bidder
You can increase the bid amount by clicking the arrow in the item view screen. This jumps the bid to the dollar amount you select instead of bidding on your behalf to that number.
To view the bidding history of an item, go to the item view (click on the picture in the list view), and find the "History" button next to the "Max Bid" button
The notifications will show up in the top right corner. This is also where you can update or change your profile information.